Customer support

Support

Contact AimX by email or Discord. We do not promise a fixed response time, but we will respond as soon as practical.

Email support Join Discord

AIMX community

Get help on Discord.

Join the community for product support, setup discussion, and AimX updates.

Launch through Steam

The Steam edition requires a running Steam client and verifies that the current Steam account owns AimX before opening its windows.

Start Steam and sign in to the account that owns AimX.
Launch AimX from the Steam Library.
If Steam was updated, fully exit Steam and open it again.
Restart Windows if Steam and AimX remain in a stale state.

Tray and Windows startup

Closing the settings window leaves AimX running in the system tray. Open the tray icon to return to settings.

Use the tray menu for Settings, Toggle Crosshair, or Quit.
Check the tray overflow area if the icon is hidden.
Launch at Startup is optional and starts AimX silently.
Use Quit from the tray before testing a fresh launch.

Crosshair and hotkeys

The default toggle is Ctrl + Shift + X, and the default settings shortcut is Ctrl + Shift + S.

Confirm the crosshair is turned on in the Crosshair tab.
Try the tray Toggle Crosshair action.
Rebind shortcuts that are reserved by Windows or another app.
Reset settings if a saved configuration is no longer useful.

Multi-monitor behavior

AimX uses the display selected under Settings. It falls back to the primary display while the selected monitor is disconnected.

Open Settings and confirm the intended display is selected.
Reconnect the monitor and allow Windows to finish detecting it.
Reopen settings after changing display layout or scaling.
Use the X/Y controls if the preferred aim point needs adjustment.

ADS hold-to-hide

ADS hiding is optional. Its global input hook only runs while the feature is enabled or while an ADS input is being assigned.

Enable Hide crosshair while ADS before testing.
Confirm the assigned key or mouse button.
Start with 0 ms hide and 40 ms restore delay.
Increase delays gradually if the timing does not fit the action.
Disable ADS hiding to stop the global input hook.

Presets and local settings

AimX stores its settings under %APPDATA%\AimX. JSON import and export can move an individual crosshair configuration.

Export useful crosshairs before resetting settings.
Import only JSON from sources you trust.
Malformed or unsupported values are rejected or normalized.
Reset Settings restores application defaults and bundled styles.

Contact checklist

Include enough detail to reproduce the issue.

Please avoid sending passwords, Steam credentials, payment card details, or unrelated personal files.

AimX version and Windows version
Whether AimX was launched from the Steam Library
A short description of what happened and what you expected
Steps that reproduce the problem
Monitor count, selected display, resolution, and scaling
Relevant hotkey or ADS settings
A screenshot of the AimX settings window, when useful
Any exact error message shown by Steam or AimX

Purchases and refunds

Steam handles store transactions.

For purchase, account, license, or refund questions, use Steam Support . AimX support cannot access Steam payment details or issue Steam refunds.